Putting a Face to a Name: The Art of Motivating Employees

http://knowledge.wharton.upenn.edu/article.cfm?articleid=2436

Knowledge@Wharton
February 17, 2010

Some interesting research and findings from Adam Grant, a Wharton Management professor.  Employees who feel connected to the people who their employer serves are happier and more productive, particularly if they meet face-to-face with the people who benefit from their work.  In every job, there is an “end user” of the work that is performed.  So whether it’s a client, the recipient of donor funds or Bob in the warehouse benefiting from your efficiency, having a purpose makes employees happier and has a positive impact on the bottom line.